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GET 30% OFF THIS BLACK FRIDAY

SHOP NOW, PAY LATER AVAILABLE

UP TO 40% ON SALE ITEMS

REFUNDS & RETURNS

RETURNS 

Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it - this means that all tags you should be attached and the item should be free of stains or tears. 

Please return your item(s) to the following address, also include your order number on the front of the return package:

ORDER #________
1637 Saxony Crescent, 
Ottawa, ON, 
Canada, K1B5K8

Additional non-returnable items:

* Gift cards

Only regular priced items may be refunded, unfortunately, sale items cannot be refunded.

REFUNDS (IF APPLICABLE)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 7-10 business days

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next, contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at info@uloani.com.

Sale items (if applicable)

Only regular priced items may be refunded, unfortunately, sale items cannot be refunded.

EXCHANGES (IF APPLICABLE)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@uloani.com and send your defective item to: 1637 Saxony Crescent, Ottawa, ON, K1B 5K8, Canada.

Please note, we do not offer exchanges for items that are not defective. if you would like to get a different size of the product you purchased, you will have to return your item and purchase the product you would like with the preferred size.