To start you return, please click HERE


How to return your order 

  1. You have 14 days from the date of delivery to request a return. Please visit our returns portal at to begin your return. 


Our policy lasts 14 days from delivery. If 14 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.

Please note that the costs of all returns (return shipping) will be covered by the customer

To be eligible for a return, your item must be unused and in the same condition that you received it - this means that all tags you should be attached and the item should be free of stains or tears. 

Please return your item(s) to the following address, also include your order number on the front of the return package:

ORDER #________
1637 Saxony Crescent, 
Ottawa, ON, 
Canada, K1B5K8

Additional non-returnable items:

* Gift cards

Only regular priced items may be refunded, unfortunately, sale items cannot be refunded.


Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

All approved returns are refundable via: 

  1. Uloani Store Credit (including sales tax, as applicable), that can immediately be used on future purchases. An email confirmation will be sent along with your gift card containing the store credit.
  2. Original Payment Method (Please give 5-10 business days for the refund to show up in your bank account). 

Please note, all refunds will not include shipping. You will be refunded only the price of the product. 

Sale items (if applicable)

Only regular priced items may be refunded, unfortunately, sale items cannot be refunded.


We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at and send your defective item to: 1637 Saxony Crescent, Ottawa, ON, K1B 5K8, Canada.

Please note, we do not offer exchanges for items that are not defective. if you would like to get a different size of the product you purchased, you will have to return your item and purchase the product you would like with the preferred size.