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FAQ

How long will it take to ship out my order?

Please give us between 1-4 days to prepare your order for shipping. Once shipped, you will receive an email with your tracking number included

 When will my order be delivered?

Usually it takes between 2-10 days for your order to be delivered. If you have not received your order yet, please check your tracking information with the tracking number given to you.

How do I return an item?

For all return information, please visit our RETURNS PAGE.

 

I ordered an item in the wrong size, can I exchange it?

Unfortunately, we do not do any exchanges. You have the option of returning the item and buying the item again in the right size. 

How long will it take to receive my pre-ordered item?

Please give us between 14-30 days to ship out all pre-ordered item. The correct wait time will be included in the description of the product page

My order tracking status says it has been delivered but i have not received it?

Please if this is the case, contact Canada Post or whichever shipping service is listed in your email to inform them so they can open up a case.  Due to Covid-19, Canada Post is having issues with correctly updating tracking status. Most often, the item is usually delivered the next day.